A Failure of Leadership

Most of us remember exactly where we were and what we were doing on the morning of September 11, 2001. I remember the day clearly. At 8:50 a.m., I was sitting with the bank’s CFO in a conference room facing the Hudson River and New York Harbor at our headquarters in lower Manhattan. We wereContinue reading “A Failure of Leadership”

A Defining Moment: Dealing With Disruption

For most of my career, my routine was predictable. I awakened early, well before dawn. After showering and getting dressed, I’d pour a cup of coffee into my travel mug, get into my car, and begin the 50 mile drive to my office in lower Manhattan. Upon arrival I would check my in-box, and reviewContinue reading “A Defining Moment: Dealing With Disruption”